Business is like building a jigsaw puzzle, when put together all the pieces complete a whole picture. Every department is its own piece. Most small and medium businesses find that their technology piece is not easy to put into place.
With over 15 years of experience building technology puzzles The Cloud Geeks are here to help. We will work side by side with you to get your different puzzle pieces put together then show you how to integrate the technology piece to complete your puzzle. Continue reading to find out about our process.
The Initial Consultation
After contacting us we will set up a time to come and sit with you to find out if our companies can become partners. We will talk to you about short term and long term objectives of your company and discuss how our talented group of IT professionals can help your company meet or exceed those objectives.
Once we have established the goals of our partnership one of our On-Site Engineers will walk through your current situation with you to get a closer look into how we can improve your technology. During this walk through we will need to review any servers, networking equipment, software, and end user hardware. We will then come back with a break down of what you currently are using and what changes we feel might need to be made to meet your short term and long term goals. This is when you will need to decide if you want to perform your projects on an hourly basis or sign up for Remote Geek. Both solutions will be presented with a cost breakdown and a scope of work.
Execution is where we thrive. Once a game plan has been put into place our Engineers get to work on completing your project down to the letter. We will work with you to have a minimal impact on your daily operations allowing you to maintain efficiency while your project is taking place. If it is a long term contract with Remote Geek then we will have set after hour times for the maintenance on your machines.
You will have a project manager who communicates with you every step of the way, giving you reports on the progress and what steps we are performing to stay on schedule. We believe that communication is the key to a great partnership. If at any time you have a question about your project, the project manager will be your go-to resource and will be available to answer any and all of your questions.
When all the work is complete we will schedule a sit down with you to review everything. We will talk about goals that were established at the beginning of the project and how we have addressed each one. We will walk through and make sure that you are completely happy with your project.